This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See. I can send you a picture of the front of my home if that helpsīased on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.Īt this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from are made pursuant to a shipment contract. This is definitely not something we want our customers to experience.Ĭould you please stay connected for two minutes while I research this for you? My package says it was delivered however the picture is not of my houseįirstly please accept my sincere apology for the inconvenience this situation has caused to you. Hello, I hope you are doing well, My name is Tarannum Tahseen and I´m here to help you today.Ĭould you please elaborate the query so I can assist you in best possible way? Tarannum has joined and will be ready to chat in just a minute. If you have details you think would help the associate, type them here. You can also go to your Customer Service hub to fix most things or to search help pages. Ok, you can chat with an associate now or request a call back. Let me get someone to help you with that. Could you select the item you're looking for from your recent orders below? Really appreciate your patience with this. OK, looks like the delivery status may have been updated too soon. Have you tried checking your area and asking neighbors and household members? Tell me a little more about what happened. Looks like this item was delivered on Saturday, Mar 11.Ĭould you confirm what went wrong, so I can help? Lash Therapy Australia Eyelash Growth Serum Hi! It's Amazon's messaging assistant again. Then I did an online chat and received the same response. I called to talk to customer service they said there is nothing they can do and no refund will be issued it said it was delivered it doesn't matter if I send them a picture of my home. I ordered an item on Amazon their delivery said it was delivered took a picture of the wrong house. I have no clue how Amazon has made it to be at all what it is while lacking incredibly in its customer service dynamics.I realize the worlds all about cost effectiveness, but please, this is costliness. It took almost 4 wks., 6+ calls, speaking to over 15 personnel, another Hangup…one which I had spoken up about the whole process yet I did not use any distasteful wording etc. of time.most were pleasant, until you get one who is making some kind of statement of how it’s going to play out & hangs up on you after all your effort,time & hope of getting your accnt back on track. Just frustrating while trying to unravel the issue at hand! Was transferred to 6+ personnel.having to repeat my situation over 2hrs. of 11 yrs., looking out my window onto said st. service personnel that I am standing in my apt. nor my zip code did not exist.even tho I informed 3 different cust. In contacting Amazon, was informed my address ,apt. I had a couple orders on way & was not able to access locker hub in lobby of my bldg. ended up showing “no orders”, & having no past orders also. transfer, from Android to iPhone.my Amazon accnt.
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